At SonusZen, your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or interact with our official website. By accessing or using this site, you agree to the data practices described below.
Information We Collect
We may collect both personal and non-personal information, such as:
- Non-identifiable data — including browser type, device information, IP address, language preference, referring website, and time of visit.
- Personal information — such as your name, email address, billing details, or shipping information, provided voluntarily when you make a purchase, sign up for newsletters, or submit inquiries.
How We Use Your Information
The data we collect is used to:
- Improve overall website performance and user experience.
- Process and deliver orders efficiently.
- Provide customer support and respond to inquiries.
- Send updates, promotions, or wellness tips (you may unsubscribe anytime).
- Prevent fraud, unauthorized access, or other harmful activity.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to personalize your experience, remember preferences, and display relevant content or ads. You can disable cookies in your browser settings; however, some site features may not function properly without them.
Data Sharing and Disclosure
We never sell your personal data. Limited sharing may occur only with:
- Trusted employees, contractors, or service providers who help operate our website.
- Legal authorities when required by law or court order.
- Third-party partners like Google or Facebook for advertising purposes, always in compliance with their own privacy policies.
Security of Your Data
SonusZen implements strict security measures to safeguard your personal information. However, please note that no online system or electronic storage method can guarantee 100% security.
Third-Party Links
Our website may include links to external resources. SonusZen is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before sharing personal data.
Your Rights and Choices
You have the right to:
- Access, update, or correct your personal details.
- Request data deletion from our records.
- Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us through the information provided below.
Policy Updates
SonusZen may update this Privacy Policy periodically. Any revisions will be posted here with an updated effective date. Continued use of our website following changes means you accept the revised terms.
Need Help with Your SonusZen Order?
Whether you’d like to track your order, request a return, or learn more about our natural hearing support supplement, our customer care team is always here to help.
📧 Email Support
contact@customercs.com
We respond within 24 hours with personalized assistance from real team members.
📞 Phone Support
Hours: 6 AM – 8 PM MST, 7 Days a Week (excluding major holidays)
Phone: +1 (925) 231-0148
Our dedicated specialists can assist with order tracking, refunds, product details, and general inquiries.
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